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Shipping Terms

How long does delivery take? What countries do you ship to?

What is the processing time?

It normally takes 24 hours of a business day for us to process your order. However, please note that the processing time can also be affected by the stock status of individual items, the time of the year, national holidays, etc. If your order includes very popular items that are experiencing stock availability issues, then the order can take 1-3 business days to process and dispatch. We apologize in advance for any inconvenience caused by these delays and thank you for your patience.

How will my delivery be shipped?

UPS/EMS/DHL/CDEK/DPD functions as our logistics partner to ship out MAGIFEL products.

I ordered more than one item. Will they all be delivered at the same time?

We try to make sure all your items reach you at the same time. Sometimes our products are not always sent together since different shipping options can be used, depending on the product. Once an item has been shipped, you will receive a shipment notification email.

Can I change the delivery address of my package after it has been shipped out?

Unfortunately, we cannot change the shipment once the product is en route.

What do I need to do when I received a different product than what I ordered?

Please contact customer support at [email protected].

About tax?

Import Tax & Duty Fees
Customers are responsible for any import or tax duties that may occur upon final delivery. Because taxes and duties are required by your country and collected by the mail carrier, we would have no control over these charges. When we ship out our orders we do our best to reduce the value of the order without breaking any rules to reduce the amount of duties and taxes to help out our customers.

Sales & Use Tax
1)What is Sales & Use Tax?
Sales & Use Tax (“Sales Tax”) will be charged by applicable states of the US to customers who purchase from us. We are required by law to collect Sales Tax in those states. You will see the Sales Tax applied to your order once you confirm your shipping details and proceed to checkout.

2)How is Sales & Use Tax calculated?
1.Sales Tax is calculated on the total merchandise value net of any discount.
2.Total taxes =(Total Order Price - Discount) * State Tax Rate / National Tax Rate
3.Sales Tax charged on your order will be displayed at the checkout stage.

3)Will Sales & Use Tax be refundable?
In case of returns and/or refunds, the appropriate Sales Tax will also be refunded to your wallet of Magifel account or to the original method of payment.