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FAQs

1. How are Magifel e-cigarettes different from traditional cigarettes?

Magifel products (or electronic cigarettes) provide adult tobacco consumers with a familiar smoking experience without the ash or lingering smell associated with traditional cigarettes. Unlike traditional cigarettes, which burn tobacco, e-cigarettes contain a battery that heats e-liquid into vapor.

Magifel e-cigarettes have two primary elements: the device (that contains the battery) and a container for the e-liquid, which is either a Liquidpod or tank. The device can be recharged, and the Liquidpod or tank should be replaced when it no longer produces vapor. The Magifel disposable has an integrated design that contains both but is only intended for one-time use. For more information, please review the User Guide found in each Magifel device pack or refer to product-specific FAQs.

2. Do Magifel e-cigarettes produce smoke?

A Magifel electronic cigarette produces vapor.

3. Are Magifel Rechargeable Devices compatible with other electronic cigarette brands?

No. Use of Magifel rechargeable devices with other brands may cause malfunctions and will void your warranty.

4. How should I store my Magifel electronic cigarette?

Store, charge, and use in a cool, dry, and ventilated area, which is subject to little temperature change. Extreme temperatures (below 32°F or above 104°F) should be avoided. Do not place the battery near heating equipment, nor expose it to direct sunlight for long periods.

If you are using a Magifel Disposable, it is recommended that you keep the silicone cap that comes with the unit and store your Magifel Disposable with the cap when not in use.

5. What's in an electronic cigarette?

Magifel e-cigarettes have two primary elements: the device (that contains the battery) and a container for the e-liquid, which is either a Liquidpod or tank. The device can be recharged, and the Liquidpod or tank should be replaced when it no longer produces vapor. The Magifel disposable has an integrated design that contains both but is only intended for one-time use.

E-liquid used in Magifel products is made in the USA with domestic and imported ingredients. A listing of e-liquid ingredients and nicotine levels can be located on Magifel product packaging.

6. Where are Magifel products made?

Magifel device and device components are made in China. Magifel e-liquids are made in the U.S.A. with domestic and imported ingredients.

7. Who is Magifel?

Magifel is a pioneer in vaping and a leader in the revolution against combustible cigarettes. The brand was founded in 2006 and has continued to serve as an innovation and thought leader in the vaping industry. The company also holds a contract with the National Institute of Drug Abuse (NIDA) to supply a standard research electronic cigarette for use in independent, government-funded clinical studies in leading academic institutions in the U.S. - a project with enormous potential in the United States and across the world.

8. How do I contact Magifel?

You can contact us at any time by email at [email protected] or call us at 833-ASK-Magifel Monday through Friday 9:00 AM EST to 5:00 PM EST.

9. What is an e-cigarette?

A battery-operated device that contains e-liquid and an atomizer (a heating element). When you draw from the mouthpiece, the heating element - powered by a battery - aerosolizes the e-liquid. The e-liquid generally includes nicotine, glycerin, propylene glycol, and flavorings, and many Magifel products also contain lactic acid. Please see the specific product for any other ingredients

10. What is a vape device?

A vape device consists of a rechargeable battery and a tank or pod that screws together. It's powered on and off by the user via a button or by drawing on the device. The tank is filled with e-liquid heated by the atomizer inside the tank. The result is a flavorful, satisfying vapor.

11. What is e-liquid?

The main ingredients by volume in Magifel's vape e-liquids are propylene glycol (PG) and vegetable glycerin (VG). Additional ingredients include nicotine and flavorings. The e-liquid in all flavors of the Magifel DAILY and ACE products also contains lactic acid. All of Magifel's e-liquids are made in the USA with domestic and imported ingredients and contain U.S.P. PG, VG, and nicotine.

12. Where are Magifel e-liquids made?

Magifel e-liquids are formulated and blended in the U.S. with domestic and imported ingredients and U.S.P. vegetable glycerin, propylene glycol, and nicotine.

13. Who is Magifel.com?

Magifel.com is an authorized online seller that will offer Magifel products for sale online.

14. Will Magifel help me quit smoking?

Magifel products aren't intended or marketed as smoking cessation aids. To quit smoking, talk to your doctor and research other available resources such as smokefree.gov.

15. How do I dispose of my Magifel product?

Please consider recycling your used Magifel products. For general information on recycling, visit https://www.epa.gov/recycle. For information on recycling batteries, visit https://www.epa.gov/recycle/how-do-i-recycle-common-recyclables#bat or call2recycle.org.

16. Will I have an allergic reaction?

Each individual is different and can have different sensitivities to any kind of chemical substance. If you have any concerns regarding your own health, consult your physician. Read our warning.

17. Why are Magifel products not intended for those who take medication for depression?

To find if Magifel is the right fit for you, please contact your physician. You may also find additional information by reading our warning.

18. How long does a Magifel Sloop last?

It varies. A number of factors will affect the lifespan of the Sloop: the length of your draw, the strength of your draw, and how often you use it.

19. How should I store my Magifel Sloop?

Store your Magifel Sloop in a clean, dry, and cool place that is below 77˚F (25˚C). Keep out of reach of children and pets. Do not leave your Magifel Sloop in direct sunlight or near sources of heat. Keep your Magifel Sloop dry and do not allow it to contact liquid.

20. What is the Sloop?

The Magifel® Sloop Vaping Device is designed for adult smokers and vapers, featuring an easy draw, and a powerful rechargeable battery. Long-lasting Magifel® Sloop PODS are sold separately and are available in four satisfying flavors.

21. How long does my Sloop battery last?

A fully charged Sloop device has enough battery life to last approximately a full day, though individual use may vary. For more information on how to use the Sloop click here.

22. How should I store my Sloop?

Store your Magifel Sloop device in a clean, dry, and cool place that is below 77˚F (25˚C). Keep out of reach of children and pets. Do not leave your Magifel Sloop device in direct sunlight or near sources of heat. Keep your Magifel Sloop device dry and do not allow it to contact liquid.

23. Can I take my Magifel® Sloop on an airplane?

Your Magifel®Sloop and PODS are safe for travel in your carry-on. For the best vaping experience, partially used PODS should be discarded prior to flying and a fresh POD inserted upon landing as extreme altitude changes, like flying on a plane, may affect POD performance.

24. Can I overcharge my Sloop battery?

The Sloop is designed to minimize the risk of overcharging. The light on the front of the Sloop will turn off once your device is fully charged and can be safely removed. Be sure to only use the Magifel® charger that came with your device for charging. Using a different charger can cause damage to your device and also voids your warranty.

25. How should I hold my Sloop?

The Magifel Sloop is designed to feel natural in the hand of an adult smoker or vaper. For the best draw, hold the Sloop at around a 45-degree angle with the airway pointing towards your mouth and the micro-USB charging port pointing towards the ground. This positioning will help give you the optimal vaping experience.

26. What is in a Magifel Sloop POD?

The Magifel® Sloop POD holds the liquid for your Magifel® Sloop vaping device. The POD magnetically connects to the top of the Sloop. Just drop your POD into the opening at the top of the Sloop device and Magifel®!

27. How long does my Sloop POD last?

One Sloop POD contains ~2.8ml of e-liquid. Individual use may vary, but our PODS are designed to have approximately 700 puffs per pod.

28. Which Magifel Sloop POD flavors are available?

Magifel Sloop PODS are available in four (4) flavors: Classic Tobacco / Menthol / Watermelon Ice / Grape. Each pack contains three (3) PODS of the same flavor.

29. What is the nicotine content in Magifel Sloop PODS?

Magifel Sloop PODS are available in four nicotine levels:

3% nicotine ,1.8% nicotine, 0.8% nicotine,3.5% nicotine (WATERMELON ICE only)

Can I open and refill the Sloop PODS with my own liquid?

No, Magifel Sloop PODS are not refillable. Magifel Sloop PODS are designed to work with Magifel e-liquids in order to maintain product quality and consistency. Please do not attempt to open a POD or add liquid.

30. Will my PODS leak?

Magifel® Sloop PODS are designed to prevent leakage; however, a POD may leak slightly during use. Some leakage may occur due to changes in pressure, extreme temperatures, aggressive puffing, excessive handling, or if left unused for an extended period of time. If you encounter a leak in your POD, you may continue to use it, but be sure to wipe the POD clean with a dry and clean cloth before re-inserting the POD into the device. If you experience excessive leaking, please save the affected POD and reach out to us at [email protected] for assistance.

31. Why did the flavor change while using my POD?

If you notice a shift in the taste profile of a POD, such as hints of bitterness, or notice a reduction in vapor production, please discontinue the use of the POD. To ensure consistency, periodically check the liquid level in the POD and replace any POD that is running low on liquid, has begun to have a change in flavor, or is experiencing a reduction in vapor production. In order to check the liquid level, simply remove the POD from the battery device and observe the liquid level in the tank against the light. If you're experiencing a change in the flavor profile and the POD is not nearly empty, please save the affected POD and contact Magifel® Customer Service at Magifel's email us at [email protected] for assistance.

32. What is FEELM?

FEELM is a heating technology in the Magifel Sloop PODS that combines a metallic heating element with a ceramic wick. The ceramic wick holds the liquid from the POD and the metallic film is heated by the Magifel Sloop battery. This heating technology provides you with an exceptional vaping experience.

33. How should I store my Sloop PODS?

Store your Magifel Sloop PODS in a clean, dry, and cool place that is below 77˚F (25˚C). Keep out of reach of children and pets. Do not leave your Magifel ACE PODS in direct sunlight or near sources of heat. Keep your Magifel Sloop PODS dry and do not allow them to contact liquid.